What is the Refundable bag deposit?
In order to reduce waste we offer deliveries with reusable, insulated bags. On each order you have the option to select a $8 refundable deposit for a reusable bag. You receive the deposit back in-full when we retrieve the bag upon delivery of your next order. You may also drop off the bag in order to receive the deposit, or you are welcome to keep the bag.
Note: Sometimes the refund is not the full $8. This is because the Bag Deposit is treated as a product in your cart. If you do not receive a full $8 refund it is because you would have used a discount on your order, thus also applying to the Bag Deposit. You receive back exactly what you paid the first time.
Is there a delivery fee?
In order to receive next day delivery, there is a minimum order requirement of $3. We offer free delivery on all orders over $45, and there is a standard delivery fee of $4.99 + tax on all orders below $45.
How do refunds work?
We reserve refunds for issues that are preventable on our end (i.e. product with physical damage, such as: bruising, mold, or cuts). We test all of our products and we never intentionally sell an inferior tasting product. If you have issues with the taste of a product do not hesitate to contact us so we can resolve the matter in another way.
Where do we source from?
We at Muddy Crops source the majority of our products direct from local Ontario farms. During the off season, we source our tropical fruits from a private specialty fruit importer with employees on the ground in each country they source from. This ensures we provide the freshest and ripest fruits. Furthermore, we are proud to say that none of our products are sourced from the Ontario Food Terminal.
Why not source from the terminal?
We source direct from farms because this ensures the freshest quality and most diverse variety. We also like spending time with our farmers and creating strong friendships. We don't believe we would get any of that same experience under a bridge.
Why Muddy Crops?
The real question to ask is “what kind of food do you want going in your body?” If you want quality organic, tree-ripened, sustainable and regenerative produce sourced from local Ontario farms, then we’re the people for you. We believe people want to know where their food is coming from and we do our best in an online world to share that honesty and service with our customers.
When will my order arrive?
We offer next day Toronto delivery on all order 6 days a week (Monday-Saturday). Delivery time is generally between 11:00am-2:00pm. Note: All CSA subscriptions deliver on Fridays.
Do we offer in-store shopping?
Yes! We are more than happy to provide in-store shoppers with a catalog of everything we have and answer any questions you may have. NOTE: There is no food on display. We keep everything in the fridge, or rack to ensure nothing breaks the cold chain and everything stays top quality.
Is Muddy Crops an environmentally friendly company?
We do our best to be as environmentally friendly as possible. This is the main reason we created the reusable bag program. Additionally, we work with just over 10 different Ontario farms, all of whom practice organic and regenerative agriculture as part of our effort to support & maintain biodiversity in Ontario Farming.
Is everything organic?
Contrary to popular belief, being organic is not just about pesticides. Organic farming was originally defined as a "biodiverse, self-sustaining system that served the local community."
In a nutshell, the term "organic" really stands for a holistic system of farming. This means growing healthy food starting with healthy soil - and furthermore continuing to keep that soil healthy for future farming generations. That's why, while some of our produce isn't Certified Organic, we know that all of our farms naturally embrace these principles.
Do I need to be home to receive my order?
Whether your order is a home delivery or office delivery, someone does not have to be home, but we recommend someone is. Orders come in insulated bags with ice packs, but we cannot guarantee the quality remain the same if sitting out for hours. Deliveries generally arrive between 11:00am and 2:00pm.
What happens if i damage my reusable bag?
If we ever send an order out in a damaged bag we make a note of it. This system ensures the customer isn't to blame for the damaged bag upon return. However if a bag that isn't marked as damaged is returned damaged, we are unable to issue the full refund.
Where does Muddy Crops Deliver?
Currently, in Toronto between the 427 and Victoria Park, and from the water to Steeles. We do offer delivery outside our current delivery zone at different rates. Please email us if you are interested in delivery outside Toronto!
We plan to open new delivery zones in 2022. Including the Toronto Island.
can i pause a subscription?
Yes! When you first subscribed you would have received an email from Paywhirl. Find that email in your inbox and follow the steps. In order to cancel for the current week you have to pause the subscription before Wednesday of that week.
Did we miss anything? let us know!
At checkout i received an error message reading "some items cannot be shipped to your address."
This means you are either outside of our delivery zone, or you are below the minimum requirement for delivery. Make sure your order is over the minimum requirement for delivery. If the error message persists then you are most likely not in our delivery zone. If you are in our delivery zone and you are above the minimum for delivery then please contact us!
Can I empty my bag and return it immediately after delivery?
We cannot offer this service as a guarantee. You can request this in your notes, but we unfortunately cannot promise this service as parking in Toronto can be difficult - so we strive to make every delivery as quick and efficient as possible.