Frequently Asked Questions
Where does your food come from?
We work with a handful of small, independently and family owned farms, mainly located in the Niagara region. All of our farmers are located within 200km from Toronto, so you know your food is always local and always fresh.
Why are you more expensive than the grocery store?
There are lots of things that contribute to price, and often we see items go down in price as the season continues or if there is a surplus. Factors like agriculture & labour laws in Canada are more strict than some foreign countries; organic & biodynamic farming have the highest standard which can mean a higher price; large monoculture farms can produce mass quantities for big stores at a lower price than small farms; rare varieties may be more costly; and Canadian weather can be unpredictable and this directly influences availability and price.
Where can I buy your stuff?
Daily home delivery is available 7 days a week. Our retail location is open 7 days a week at 100 Symes Rd, Unit 112, Toronto. Seasonal market stands located at 275 Roncesvalles Ave, 985 Broadview Ave, and 8 Pardee Ave.
When will “x” be available?
The best way to know what is coming into season is to subscribe to our weekly email newsletter, where we tell you which items we are expecting in the coming weeks. Follow us on Facebook & Instagram for updates and drool worthy photos too.
What’s the best way to keep my food to make it last longer?
As a general rule, do not wash produce until right before you plan to eat it. Foods need to be stored differently to optimize freshness. Canadian company “Half Your Plate” has info on how to best store your food: https://www.halfyourplate.ca/fruits-and-veggies/store-fruits-veggies/
Can you deliver outside of Toronto?
See our delivery map listed under "FREE DELIVERY". If you are outside of our delivery zone you can still pick up orders at our retail location or our market stands or contact us and we may still be able to deliver for an additional fee.
I live in a condo, how will my order be delivered?
Typically we would ask you to meet us in the lobby, as most concierge’s will not accept perishable deliveries and with Covid-19 it is best practise for us not to use elevators. If you have specific delivery instructions, please make a note on your online order to inform us. We will contact you if we have any questions or concerns.
How long will it take for my order to arrive?
We offer next day delivery, but may occasionally be able to do same day delivery. We will contact you first to make sure it’s ok. You will receive an email or text notification when your delivery is leaving the building and again once it has been delivered.
Do you take back the boxes for re-use?
Due to Covid-19 we are unable to re-use packaging, however we have ensured that all packaging is either compostable or recyclable. If you prefer your order to have minimal packaging, please add a note.
Can I return something if I am unhappy with it?
If there is a concern with your purchase please contact us for assistance: email@example.com or 416-278-9385.
What forms of payment do you accept?
We accept Amex, Visa, MasterCard, Apple Pay, Google Pay, Discover, Shop Pay, Diners Club, Muddy Moneys, Debit and Cash.